ImmoAfrica Leads not Reaching your Inbox? Do this!

ImmoAfrica is a “free-to-list, pay-to-upgrade” property portal. While our paid plans provide estate agencies with significantly more brand exposure, listing views and leads – our freemium clients should be picking up a few leads here and there, too.

If your agency has not received any email enquiries from us to date (or you think you haven’t), then it’s time to put things to the test and ensure that our quality leads find their way into your agents’ inboxes.

Following is a quick step-by-step tutorial to ensure that all works as expected:

#1 – Let’s get testing

You’ve heard the saying, “assumption is the mother of all mistakes” – so, the first thing you should do is test whether you’re receiving email leads from ImmoAfrica or not.

To check this, simply find one of your listings, fill out and submit the agent contact form.

🔥 HOT TIP: The easiest and quickest way to find your listings on ImmoAfrica is to search by the agent’s email address. This will return all listings associated with that respective email address. Go ahead and give it a try. If you’re having trouble finding your agent or agency listings, send us a mail at [email protected] and one of our friendly support ninjas will gladly assist.

Once you’ve submitted the form, give it a few minutes and check your email.

If the lead came through, you’re good to go and may safely ignore the rest of this step-by-step tutorial. If it didn’t come through, continue reading.

#2 – Marked as spam

If the test enquiry sent in step 1 has not come through, be sure to check your spam folder.

If that’s where it landed, perform the following two steps;

1. Move the ImmoAfrica lead from your spam folder into your main inbox, and be sure to mark the email as “not spam”
2. Add and save the email address, [email protected], to your email contacts. This should prevent any future ImmoAfrica emails from landing in your spam folder.

Be sure to send yourself another test enquiry after having performed the above two steps.

Trust is good, control is better. You don’t want to be missing out on potential leads that might convert, and therefore thousands of Rands in commission.

#3 – Whitelisting with your ESP

In the event that the test enquiry reached neither your inbox nor your spam folder, chances are your Email Service Provider (ESP) has blocked emails coming from ImmoAfrica, or, they simply require a domain to be whitelisted in order for emails to be delivered.

Whichever the case, don’t despair, there’s an easy fix for that.

To resolve this, perform one of the following two steps;

1. If you do have access to your domain’s control panel, you can add the domain – immoafrica.net – to your whitelist yourself. It’s a quick and straightforward process that takes less than a minute, and your IT guy will know exactly how this is done.
2. If you do not have access to your domain’s control panel, simply send a mail to your ESP and request to have immoafrica.net whitelisted.

Again, once the above steps have been actioned, go ahead and send yourself yet another test enquiry on one of your listings to ensure that the enquiry successfully found its way into your inbox.

Conclusion

At ImmoAfrica, providing estate agents with quality leads is what we do, it’s what we love doing, and it’s what we do best.

It is, however, your responsibility to ensure that your listings are successfully fed through to our portal, that the information is correct, that your listings are kept up to date, and most importantly, to ensure that every lead is processed in a responsible manner. For the latter to happen, you need to ensure that all ImmoAfrica leads (Email/Tel/WhatsApp) are delivered successfully and that your agents are well aware that their listings are being advertised on ImmoAfrica.net via real estate software vendors such as Prop Data, Entegral, Webbox, etc.

We trust that the above tutorial provides you with all the necessary info to resolve any email deliverability issues you might experience, however, we encourage you to drop us a mail at [email protected] in case you need any further assistance. Good luck!